Contact Cailean Mortgages


Privacy

We have certain obligations under privacy laws, including The Data Protection Act 1998, to let you know how we will process your personal information.  The information you complete on the contact form will be used to contact you and your information will also be added to our system.  We will treat all your personal information as confidential, only process it for legitimate purposes and not pass it to any third party outside Cailean Ltd. 

If at any time you would like us, or any company associated with us, to stop processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer in writing at Cailean Ltd, 15-16 Queen Street, Edinburgh, EH2 1JE or call 0131 510 1971.


Complaints

If you wish to register a complaint, please write to Cailean Ltd at 15-16 Queen Street, Edinburgh, EH2 1JE or telephone 0131 510 1971.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk (You are about to leave the website of Cailean Ltd and view the content of an external website. Cailean Ltd cannot be held responsible for the content of external websites.) or by contacting them on 0800 023 4567.